Deposit into your platform account
Match the network and address, then follow the confirmation status.
Before sending
Select a supported asset and network on the deposit page and copy its address. The sending network must match. Follow the current minimum, fees and confirmation requirements. Identical-looking addresses do not make networks interchangeable.
After sending
Deposits require on-chain confirmation and platform processing; some sources may need review. Keep the transaction hash, network, amount and time. If you sent on the wrong network or are waiting unusually long, open a ticket instead of sending the same amount again.
Prepare a transfer from the Deposit page
Sign in to your own account and open Deposit.
- Choose the asset and network.
- Read the current minimum, fees and crediting requirements.
- Copy the address shown for that network and select the same network at the sending service.
- Recheck the address, amount and any additional identifier required.
- Keep the transaction hash, network, amount and time after sending.
Addresses in manual illustrations are hidden. Use only the current address shown in your own account.
Confirm the account credit
On-chain confirmation and a credited platform balance are separate checks.
- Follow the deposit record and confirmation status.
- Check the credited amount and any fee in Finance.
- If review or processing is shown, follow the instructions or provide the requested information.
Wrong network or missing credit
Check the network, transaction hash and receiving address. Minimum amounts, confirmations and review may affect processing. Include these details in a ticket; do not resend the same deposit as a troubleshooting step.