Read card transaction statuses
Authorization, settlement and refund are different stages.
Authorization and settlement
Authorization reserves spending capacity; settlement is the later clearing step. Entries may show Authorization, Settlement, Refund or Reversal. Do not count an authorization and its matching settlement as two separate purchases.
Why updates can arrive later
The purchase time, upstream callback and local synchronization are different moments. Open the specific card to check pending or missing entries. A merchant screenshot does not mean the platform has the final funding record. Include original and settlement currencies when reporting a discrepancy.
Locate a transaction
Open Card transactions or the relevant card’s records.
- Choose a date range and note the displayed timezone.
- Use the available card, currency, status or keyword filters.
- Record the transaction ID, merchant description, amount and currency.
- Use the last four digits when moving to a particular card.
Illustrations demonstrate the interface; check your own records for actual results.
Avoid double counting
One payment may have both authorization and settlement entries.
- Check entry type and distinguish original from settlement currency.
- Look for later settlement, reversal or refund records.
- Do not add wallet-to-card funding and merchant spending as though they were the same kind of debit.
Missing or pending records
Recheck the order and card records. Event time and synchronization time may differ. For investigation, include original and settlement amounts, currencies and timestamps rather than relying only on a merchant screenshot.