Card details, freezing and unfreezing
Understand balances, card status and controls.
Check a card
Open My cards to review status, available balance and transactions. Authorization holds, unsettled spending and delayed callbacks can temporarily affect the numbers. One wallet entry alone cannot explain all card funds.
Freezing is not deletion
A freeze is normally reversible; unfreezing depends on the operation result and subsequent synchronization. It does not automatically return the balance. Card deletion may be irreversible and does not mean every pending transaction is settled.
Find the intended card
Use the card list to locate your own card.
- Narrow the list using the available status, last-four or search filters.
- Check the product and last four digits before opening details.
- Review status, available funds, limits and transactions.
- Follow any verification requirement before viewing full card information.
Use the last four digits in screenshots and support requests. Hide complete card numbers, security codes and verification information.
Freeze, unfreeze and delete
Confirm the selected card before every action.
- Read the freeze prompt when temporarily stopping use.
- Use unfreeze if available and check the resulting status.
- Before deletion, review returnable funds, pending transactions and the product rules.
A freeze does not return funds to the wallet. Deletion does not confirm that every merchant refund is complete.
List and details disagree
Refresh the relevant view and check the timestamps. Holds, unsettled transactions or delayed notifications may affect the display. Provide the last four digits, amount and time to support before repeating a control action.